Quick Answers

1. What is the return policy?
You can return items within 14 days of receiving your jewelry for a full refund. The jewelry must be unused, in its original condition, and in its original packaging.

2. How long does shipping take?
Orders are prepared and dispatched within 3-5 business days of purchase. Delivery then takes 3-5 business days in Israel and 5-8 business days in the United States or Canada.

3. What payment methods do you accept?
We accept major credit cards.

4. How do I clean and care for gemstone jewelry?
Clean gently with a dry, soft cloth. Avoid chemicals and perfumes. Although the jewelry is water-resistant, we recommend avoiding seawater because salt may shorten the life of the coating.

5. What is the meaning of the gemstones?
Every stone has meaning and symbolism that many customers connect with. We choose our stones carefully for their beauty and meaning.

6. What if the jewelry doesn't fit?
Contact us within 14 days and we will arrange a return or exchange, subject to availability.

7. Can I order custom-designed jewelry?
Yes. Send us your idea and we will reply with a quote and lead time.

Shipping and Orders

When will my order ship?
Orders are prepared and dispatched within 3-5 business days of purchase.

What are the delivery times?
Israel: 3-5 business days from the shipping date.
United States and Canada: 5-8 business days from the shipping date.

What does shipping cost?
Israel: ₪15, free on orders over ₪400.
United States: $9.90, free on orders over $150.
Canada: $15, free on orders over $150.

Online purchasing is currently available for shipping to Israel, the United States, and Canada. For other destinations, contact us before ordering.

How will I receive a tracking number?
Once your order ships, you will receive an email with a tracking number.

Returns and Exchanges

Can I return or exchange an item?
Yes. We accept returns or exchanges within 14 days of receipt, provided the item is new, unused, and in its original packaging. Personalized items are non-returnable.

How do I start a return?
Contact us with your order number and item name. We will send return instructions and the address.

Who pays for return shipping?
If you changed your mind, return shipping is your responsibility. If an item arrived damaged, defective, or incorrect, Mella covers the return shipping.

Materials and Jewelry Care

What are Mella jewelry pieces made of?
Genuine gemstones, 14k gold-plated or pure silver beads, and high-quality coated thread. Every piece is handmade with intention and love.

Is the jewelry waterproof?
The jewelry is water-resistant and coated with a protective layer. We recommend avoiding seawater because salt may shorten the life of the coating.

How do I clean and store the jewelry?
Wipe gently with the soft, dry cloth provided and store in a closed jewelry box. Avoid chemicals and cleaning agents.

Sizing, Custom Orders, and Gifts

How do I choose the right size?
Available sizes appear on the product page.

Can I request a custom design?
Yes. You can request changes in length, gemstone combinations, or a custom set. Send us your idea and we will reply with a quote and lead time.

Is there gift packaging?
Yes. Every order comes wrapped and ready for gifting.

Energy and Gemstones

How do I choose the right stone?
Start on our Stones & Energy page and browse by intention: love, balance, calm, or protection. You can also contact us for personal guidance.

Is the jewelry energetically cleansed?
Yes. Every piece undergoes a gentle cleansing ritual before shipping.

Payments and Security

What payment methods are accepted?
Major credit cards.

Is payment secure?
Yes. The site uses HTTPS and encrypted payment systems that meet PCI DSS requirements.

Wholesale and Boutique Collaborations

I own a boutique. Is collaboration possible?
Yes. Visit our Wholesale & Boutiques page and leave your details. We will send you the line sheet and collaboration terms.