Refund policy

We have a 14-day return policy, which means you have 14 days from receiving your item to request a return.

To be eligible for a return, the item must be in the condition you received it: unworn, in its original packaging, and with the order confirmation.

To start a return, contact us at info@handmadebymella.com. Please note: we'll email you the return address.

If your return is approved, we'll send you instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

You can always reach us with any question about returns at info@handmadebymella.com.

 

Damages and issues
Please inspect your order on arrival and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can look into it and make it right.

 

Exceptions - non-returnable items
Custom items (such as special orders or personally engraved pieces) cannot be returned. If you have a question about a specific item, talk to us before ordering.

 

One-year warranty
Every piece comes with a one-year warranty from the date of purchase. If something happens to your jewelry within the warranty, contact us at info@handmadebymella.com and we'll take care of it.

 

Refunds
We'll let you know once your return has been received and inspected, and whether the refund was approved. If approved, the refund will go to your original payment method. Please note it can take a few business days for your bank or card issuer to actually credit your account.