Handmade by Mella sells handmade jewelry and is operated by Rotem Kraif under the registered business name HANDMADE BY MELLA. Business address: 22 HaSeora, Tzrufa 3085000, Israel. Customer service email: info@handmadebymella.com. WhatsApp: 055-3141535.

Before an order is placed, the product details, price, selected options, shipping cost and total are displayed. Orders are prepared and dispatched within 3-5 business days of purchase. Delivery time is separate from preparation time and varies by destination. A tracking number is emailed after dispatch. Delivery terms for large or special orders will be agreed separately before the order is placed.

Cancellation, return or exchange requests can be sent to info@handmadebymella.com with the order details. You do not need to provide personal information that is not needed to handle the request. These terms do not limit statutory cancellation and return rights.

If a product arrives damaged, is incorrect or does not match the order, contact us with the order details and a description of the problem. We will handle the matter according to applicable law.

Terms for custom orders, including the customization details and preparation time, will be provided before the order is placed. Describing a product as custom-made does not limit rights that cannot legally be waived.

Gemstone descriptions and meanings are not medical advice or a promise of medical effects. Gold plating described in products is 14 karat.

The jewelry warranty lasts for one year and covers breakage. To make a warranty claim, contact the customer service details above with the order details and a description of the problem.

For returns due to a change of mind, the customer pays the return shipping cost. For a defect or breakage covered by the warranty, the business pays the return shipping cost. This does not limit statutory rights.